Always. Every piece is inspected and authenticated by Chic Archive before it is listed, and every order comes with a Certificate of Authentication.

If a piece comes with its original box, pouch, papers or receipt, we say so on the listing.

Every listing is graded on our five-point scale:

• Pristine: minimal to no visible signs of previous wear.
• Excellent: very light signs of wear, with no significant marks or damage.
• Very good: light signs of previous wear, including minor surface marks consistent with normal use.
• Good: visible signs of wear, but the item remains in good overall condition and is fully functional.
• Fair: more pronounced signs of wear. Any significant imperfections are clearly photographed and described.

Where needed, jewellery is professionally cleaned, polished or restored by our in-house goldsmith before sale. The listing tells you what has been done.

Yes. Through our network of collectors, traders and specialists we can source specific pieces, from a particular Rolex to a hard-to-find Cartier or Hermès piece. Tell us what you're looking for.

• UK standard: free on orders of £100 or more, otherwise £4.99.
• UK express: £6.99.
• European Union: £14.99.
• International (including the US, Canada, Australia, Switzerland and the UAE): £23.99.

You'll always see the delivery cost at checkout before you pay.

We dispatch the same or next working day, fully tracked with Royal Mail and carefully packed. You'll get an email with your tracking details as soon as your order is on its way.

UK orders usually arrive within 1–3 working days. International delivery times vary by destination.

Orders delivered outside the UK may be subject to import duties or taxes set by the destination country. These are the buyer's responsibility.

You can return any item within 14 days of receiving it, for any reason. Pieces must come back unworn and unused, in the same condition you received them, with all original packaging and accessories, including the Certificate of Authentication.

To start a return, email info@chicarchive.co.uk with your order number. If your return is accepted we'll send you a returns label and instructions. Please don't send items back without contacting us first.

Read our full refund policy.

Very little. Pieces that have been altered, resized or engraved at your request can't be returned. If a piece is final sale, we'll say so clearly on the listing before you buy.

Once your return arrives and has been inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 14 days of us receiving the item, including your original standard delivery charge. Your bank may take a little longer to show it.

Contact us straight away at info@chicarchive.co.uk with your order number and photos, and we'll put it right.

We accept all major debit and credit cards, Apple Pay, Google Pay, PayPal and Shop Pay.

Yes. You can pay in instalments with Klarna or Shop Pay at checkout, subject to eligibility.

Yes. Send us details and photos of your item. Within 48 hours a member of our team will review, authenticate and value it, then contact you with a buy now offer, a consignment offer and a part exchange option.

Yes. Our in-house goldsmith repairs chains and clasps, secures and replaces stones, resizes rings and restores worn pieces. Request a repair through Chic Revive and you'll receive a repair plan and quote before any work begins.

Yes. Through our partnership with Ecologi, we plant a tree for every website order.